Refund Policies

At Fawelle, we strive to provide the best shopping experience. If you are not satisfied with your purchase, we offer a hassle-free refund process subject to the terms outlined below.

1. Eligibility for Refund

Refunds are applicable only for products that meet our return criteria.
The product must be in its original condition, unused, and with all tags, packaging, and accessories intact.
Some products (such as perishable items, personal care products, and customized orders) may not be eligible for a refund.
Refunds are applicable only if the return request is raised within the return window specified on the product page.

2. Refund Process

To initiate a refund, customers must submit a return request through their account or contact customer support.
Our team will review the request and arrange a pickup or guide the customer on self-shipping (if applicable).
Once the returned item is received and inspected, we will initiate the refund.
If the return is rejected due to non-compliance with return conditions, the product will be sent back to the customer.

3. Refund Modes and Timelines

Prepaid Orders: Refunds will be credited to the original payment method within 7-10 business days.
Cash on Delivery (COD) Orders: Refunds will be processed as store credit or transferred to the customer's bank account (bank details required).
Wallet Payments: If payment was made via an e-wallet, the refund will be credited to the same wallet within 3-5 business days.

4. Non-Refundable Items

Perishable goods, innerwear, beauty and personal care items.
Customized or personalized products.
Items damaged due to misuse or mishandling.

5. Order Cancellations and Refunds

Orders can be canceled before dispatch, and a full refund will be processed.
If an order is canceled after dispatch, customers must refuse the delivery, and the refund will be processed upon return receipt.

6. Defective, Damaged, or Wrong Products

If you receive a defective, damaged, or incorrect product, you must report the issue within 48 hours of delivery.
We may request images or videos as proof before approving the return.
In such cases, a free replacement or full refund will be provided.

7. Disputes and Escalations

If you face any issues with the refund process, you can escalate the matter by contacting our support team at [Insert Contact Email].
In case of unresolved disputes, legal proceedings will be subject to jurisdiction in [City, India].